1. General

These terms and conditions of purchase and delivery ("Terms of Purchase") apply to the www.rum21.fi online store ("Site") owned and operated by Royal Design Group AB ("Royal Design", "We", "Our", "Us"). At the rum21.fi online store you can buy top products from both large and small designers and brands. We offer a carefully selected selection of globally renowned products, from innovative new products to classic design products.

The Terms and Conditions apply to all purchases and orders made on the website from customers who reside in Finland. In cases where the customer resides in a different EU member state than Finland, the Terms and Conditions apply to the extent that they do not deviate from the consumer protection law in the customer's country of residence. We always comply with the consumer protection law of the customer's country if EU regulations so require.

As our customer, you have the right to request information about the personal data we hold about you, in accordance with our privacy policy. You also have the right to request that your personal data be amended or deleted, if you wish.

If you have any questions, please contact our customer service and we will get back to you as soon as possible. Our goal is to respond to you within 48 hours during business days.

1.1 Contact information

Home Office

Royal Design Group AB

Porfyrvägen 2

38292 NYBRO 

Sweden

Warehouse and return address

Royal Design Group AB/Room21

Porfyrvägen 2   Gate 1

38292 NYBRO 

Sweden

Company information

Royal Design Group AB

[email protected]

+358 9 42725021

Business ID 556573-2426

VAT number: SE556573-242601

1.2 Ordering

An order is created when you register your order at the checkout. After this, an order confirmation is automatically created without manual review. If there are any errors in the order, we will contact you to handle the matter as necessary. A possible error may include a reservation, a changed delivery time for the item, or other unexpected events.

1.3 Age limit

We will only enter into a contract with an adult (at least 18 years of age) or, alternatively, with the consent of a guardian, with a minor. Possible exceptions can be found in the Parental Act.

1.4 Prices

The prices shown on the website are current prices including VAT. VAT 25.5% is included in the total price you see at checkout. If VAT changes, we reserve the right to change prices by the amount corresponding to the tax change. Prices stated on the website may also change without separate notice. Product prices do not include delivery costs. Any delivery costs will be added to the total order amount at checkout before you accept the order.

1.5 Incorrect prices

There are thousands of products on our website, and unfortunately in some extreme cases the price of a product may be unintentionally incorrect. If the purchase of a product has been made at a clearly incorrect price, we will contact you and reserve the right to change the price/total of the product or order, and charge the difference in price. Alternatively, the transaction can be canceled, in which case we will refund the money. We also reserve the right to typographical errors and mistakes in our marketing, newsletters and other external communication channels. These channels are subject to the concept of extreme cases, as well as the case where the product is sold at a clearly incorrect price on our website.

1.6 Availability

We try to keep as many products in stock as possible, but some of the products in our range are also made to order. After receiving your order, we will place an order with our supplier. If for some reason the delivery is delayed or the product is no longer available from our supplier, we will contact you by email. In cases where the product is sold out and is no longer available, we will refund your money.

1.7 Warranty

As a retailer of various products, we follow the supplier's recommendations. Some manufacturers offer more extensive warranties and in those cases, the current warranty information can be found in the product description. According to the Consumer Protection Act, you have a three-year right of complaint if the product you have purchased does not have an additional warranty. See section 6.

1.8 Price guarantee

We offer Rum21.fi customers a price guarantee. Details and terms of the price guarantee can be found here .

1.9 Product information and images

We reserve the right to any typographical or technical errors in product information. Please note that product images on the website may differ slightly from what the products look like in reality and are not always an accurate representation of the actual product. Colors, materials and appearance may vary depending on image quality and screen settings.

2. Deliveries

2.1 Delivery options

We always strive to offer fast and reliable deliveries at competitive prices. We are constantly working to develop and improve our delivery options. You can see current information about carriers, prices and delivery times on our delivery information page.

2.2 Limitations

Unfortunately, we do not ship orders to Åland. We also do not ship product orders placed from our Finnish website abroad. If you would like to place a larger order abroad, please contact our customer service and we can try to find the best delivery solution together. An additional shipping fee will be added to international shipments.

2.3 Processing time

Orders where all ordered products are available in stock will be processed as soon as possible. If the product is not available in our warehouse, we will first place an order with our supplier and as soon as the product is delivered to our warehouse, it will be processed within the normal processing time. During public holidays and various popular seasons, such as Christmas and Black Friday, the processing time may be longer than normal.

2.4 Delivery times

The estimated delivery time for ordered products is displayed on our website. Normally, all products in stock will be delivered to you within 3-5 days. Delivery times vary between different suppliers and are subject to change. We cannot influence how quickly suppliers send products to our central warehouse, but we will contact you by email in case of any delays in accordance with section 2.5.

See the delivery information page for more detailed delivery times for different shipping companies.

Please note that we cannot guarantee delivery times from different suppliers to our central warehouse, please see section 2.7 .

2.5 Notifications and confirmations

2.5.1 Order confirmation

After placing your order, you will receive an order confirmation by email, which contains information about your purchase and the current stock status for each product.

2.5.2 Updated delivery information

If your delivery is delayed, we will contact you by email as soon as we have received a new estimated delivery time from our supplier. The same policy also applies to products that may be out of stock from our supplier.

2.5.3 Delivery confirmation

Once your order has left our warehouse, we will send you a delivery confirmation via email. Along with the delivery confirmation, you will receive a tracking link, through which you can follow your order all the way to your home or post office.

2.5.4 Pickup notification

You will receive a text message when you can expect delivery or your package is available for collection at your nearest post office. Packages may arrive at different times, but you can always track your shipments on the shipping company's website.

2.6. Partial deliveries

In order to provide fast delivery, we may send your order in two or more separate parts. You will be informed about the shipment and the number of shipments via the tracking link that appears in your order confirmation. Packages may arrive at the post office at different times, but you can always track the shipments on the shipping company's website. This applies especially to orders that include custom-made products that must be ordered separately from our supplier. In these cases, you will receive more than one shipment.

2.7 Delivery delays, claims and insurance

Once your order has been shipped from our central warehouse, the responsibility for delivery is transferred to the shipping company, which is why we do not offer a separate delivery guarantee for products. We are not responsible for customer claims for compensation regarding delayed delivery caused by the supplier or shipping company after the order has been shipped from our central warehouse. All packages are insured.

2.8 Large items and home delivery

When ordering furniture or other large products that are not suitable for delivery to a post office due to their size, we only offer home delivery. A separate price is charged for home delivery according to the delivery information. In the separate delivery information you can see the delivery details, prices and updated information regarding large products.

2.9 Unclaimed shipment

If the recipient does not collect the package from the post office within 7 or 14 days of the notification of arrival, we will also charge an additional fee. For smaller items sent to a broker, the fee is €29, and for furniture or other large items, €99. If you change your mind about your order and the package has already been shipped, you must receive the package and then send the order back to our central warehouse. If the customer does not send the order back to us, the shipment will be registered as an undelivered package and the costs incurred will be automatically charged to the customer.

3. Payment

3.1 Walley Invoice and Account Credit

We offer the option to pay by invoice in collaboration with Walley. When you choose invoice as your payment method and are granted the option to pay by invoice, you will receive the ordered goods before paying for them.

You can pay the entire invoice amount at once or, if you are given the option to pay with an overdraft, divide the payment into smaller parts by paying at least the minimum amount stated on the invoice by the due date. Paying an invoice in parts requires that you sign a credit agreement with Walley Bank after receiving the invoice by logging into My Pages at my.Walley.fi .

When you choose to pay by invoice or credit card, you can only place an order to your permanent address as listed in the population register. You must be at least 18 years old at the time of ordering and Walley will check your credit information when ordering.

The first invoice is free of charge. The interest rate on the installment payment is 1.66% per month (interest rate 19.9%). You can pay off the entire balance of the invoice on the due date or, if you wish, you can choose installments of 1-36 months. If you wish, you can also pay in larger installments. Late payments will be charged with statutory reminder fees and collection costs, as well as interest for the delayed period.

You can find complete terms and conditions and information about Walley Invoice and Account Credit at the following links:

General invoice and overdraft terms and conditions

Standard European consumer credit information

3.2 Payment cancellation

If you have already paid your invoice but want to cancel the transaction within the cancellation period, you are entitled to a refund from Walley. In order for Walley to refund your payment, Walley needs your contact and account information, which is not stored in connection with the payment. Send your information by email to [email protected] or call 09 3158 9947

3.3 Refund

The refund process will begin when we have received, processed and approved your return at our central warehouse. The terms and processing times for returns are discussed separately in section 5. You will receive a confirmation of the return by email and the money will always be refunded to the same payment card used for the purchase. If you have chosen to pay by invoice, Walley will contact you by email regarding the refund.

4. Discount codes and gift cards

4.1 General information about discount codes

We sometimes offer promotions in the form of discount codes. Discount codes cannot be combined and do not apply to the purchase of gift cards or products that are discounted during the campaign unless specifically stated. If you use a discount code that has not been assigned to you, we reserve the right to refuse the use of the discount code and contact you regarding cancellation of the order or charging the amount of the discount.

4.2 Distribution of discount codes

Sharing discount codes on social media or other external channels is prohibited unless this has been clearly stated and approved.

4.3 General information about gift cards

Gift cards are delivered by email. You can choose a gift card value between 20-500 euros, the card only works at Rum21.fi. Card payment is only valid for purchasing gift cards.

4.4 Open purchase

Open purchase does not apply to gift cards.

5. Right of cancellation and refunds

You can return your order within 30 days of receiving it if you are not satisfied with it. If your order was delivered in parts, the return period applies to each individual product and delivery.

5.1 Right of withdrawal

5.1.1 Cancellation of an unprocessed order

You may cancel an unprocessed order if you wish. Our warehouse system is automated, and processing of our in-stock products begins immediately after the order is placed. If your order has been partially delivered and you regret your purchase, you may cancel the undelivered part of the order if you wish, provided that the order is not being processed at our warehouse. You may also change your order after placing it as long as it has not been processed at our warehouse. Please contact our customer service if you wish to cancel or change your order.

If you wish to cancel your order after it has been shipped, you must receive the package and then return it as normal. If you do not collect the package, it will be treated as an undelivered shipment according to section 2.9 .

5.1.2 Order cancellation after delivery

Under the Distance Contracts Act, you as a consumer have the right to cancel your decision within 14 days of receiving the products. However, we offer a 30-day right of return from the date of delivery when you purchase from us. The right of withdrawal requires that the product has not been custom-made for you and that you have not used or assembled the product. Read more about returns in section 5.2 below.

5.1.3 Validity

Your order cancellation is not valid until you have received confirmation from us by email or phone.

5.2 Returns

If you are not satisfied with your product, you can return it to our central warehouse and get your money back, excluding the return costs, which you must pay yourself according to section 5.5. Please contact our customer service before sending a return by post so that your return can be processed more quickly.

5.3 Condition of the goods

You have the right to unpack and check the appearance of the product. The conditions for accepting a return include that the product and any original packaging must be returned in the same condition as when you received it, i.e. in a substantially unchanged condition. If the product you ordered requires assembly, the return will only be accepted if the product is unassembled.

Attach the return notice you received on top of the old waybill. If you received a package with the waybill attached to the outer package layer, you will also need the outer package layer for the return in order for the return to be accepted.

5.4 Depreciation

We reserve the right to reduce the amount of the refund if the condition of the product has changed to such an extent that it can no longer be resold to another customer without a reduction in the selling price. The reduction will be made from the entire refund amount before the money is returned to you. We will assess the refund on a case-by-case basis, but the minimum reduction is €20.

5.5 Return costs

The return fee depends on the product's shipping class:

• Freight class S: €7.99

• Freight class M: €19.99

• Freight class L: €29

• Cargo class XL: €99

• Cargo class XXL: €199

The return shipping fee will be charged on the total amount of your order, which will be refunded to you once your return has arrived at our warehouse. If for any reason you return the product without our return shipping label, you are responsible for the return and its costs yourself. The original shipping costs of the order will not be refunded if you return only part of your order. If you wish to return the product you ordered, please contact our customer service.

5.6 Transportation responsibility

Transport responsibility means that you are responsible for ensuring that the return arrives to us intact. Therefore, pack the products very carefully so that they are not damaged during transport and preferably use a return option where you can track the shipment, for example a parcel or registered letter. When returning from abroad, it is important that you mark the package with the name RETURN to avoid additional costs.

5.7 Processing time

Once your package arrives at our warehouse, we reserve up to 10 days for return processing so we can inspect the products and register them as returned.

5.8 Refund

We will issue a refund for your order once your return has been processed and approved by our warehouse. Walley will normally refund your money within 5-7 banking days. You will receive a confirmation of the refund by email and the money will always be refunded to the same account from which the order was paid for at the time of purchase. If you have chosen to pay by invoice, Walley will contact you by email regarding the refund.

5.9 Special order return

The right of return does not apply to products that have been made as a special order for the customer. These include products that have been signed for the customer, or whose upholstery has been ordered as a special order for the customer. Our customer service will contact you in advance if your order is considered a special order.

6. Complaints

6.1 General terms and conditions

We apply the right of complaint provided by the Consumer Protection Act, according to which you have a three-year right of complaint after you have received the product. This is assuming that the product has been handled according to the instructions for use and with normal care. In cases of complaint, we recommend that you contact our customer service so that we can help you further in the matter. You will be asked for photographic evidence that clearly shows the product's defect/fault.

The complaint must be made immediately or shortly after the defect is discovered. A complaint is considered to have been made within a reasonable time if you make it within two (2) months of the defect being discovered or should have been discovered. We therefore strongly recommend that you check the product as soon as possible after receiving it, so that you can detect any defects immediately and there can be no doubt that the damage occurred after receipt of the product. In the event of an accepted complaint, we, as the seller, will be responsible for all costs associated with the return, including all shipping costs.

6.2 Method of operation

If you are not satisfied with the product or if it has been damaged in transit, we hope that you will email our customer service with pictures of the product defects along with your order number, so that we can help you further. We will get back to you as soon as we have received your message.

6.3 Costs

In the event of an approved complaint, our customer service will send you a prepaid return shipping label if we assess that a return is necessary. In some cases, a return of a defective product is not necessary. Once we have received the defective product, we will re-examine the defect and then send you a new product. This means that you do not have to pay return shipping costs for the defective product or shipping costs for the new product.

6.4 Questions and answers

We have compiled some common questions and answers for our customer service regarding exchanges and returns. Please read them carefully before contacting our customer service or initiating a complaint process.

7. Privacy Policy

We care about your privacy. We want to inform you about how we process the personal data you provide to us and what rights you have. This is specifically addressed in our privacy policy .

8. Disagreements

Any complaints or concerns regarding our services or products should be reported to our customer service. If you are not satisfied with how we have handled your matter, you are welcome to contact your local consumer advisor. We always follow the recommendations of the consumer advisor. See the consumer advisor's guidelines for consumers here .

The European Commission also has a website with an Alternative or Online Dispute Resolution (ADR/ODR) dispute resolution platform that facilitates the resolution of disputes between consumers and traders. The dispute resolution platform can be found here .

9. Force Majeure

Rum21.fi is not responsible for the fact that the delivery of the order is prevented, made difficult or delayed due to circumstances beyond the control of the Rum21.fi online store, such as decisions of the authorities, new or changed legislation, accidents, disagreements in the labor market, strikes, fires, floods or other natural disasters. Force Majeur also includes administrative decisions that may negatively affect the market and products. Such as restrictions, warnings, sales bans, etc., abnormal economic trends, and if the company is exposed to criminals, which may affect business operations.